Policies, Procedures, and Responsibilities

Payment Policy
To secure your reservation with us, there are two options:

For guests making reservations at least 14 days prior to arrival:

You can choose to either pay in full with your Visa, Master Card or Discover, or pay a deposit of 50% of the total, with the remainder due 14 days prior to arrival. The remainder may be paid in the form of a check-but it must be received at least 15 days prior to arrival. If AVA has not received your valid check by the 14 th day, the credit card on file will be charged.

 Reservations made within 14 days of arrival date must be paid in full.

AVA does not hold properties for any length of time.
All reservations are paid in full by 14 days prior to arrival - ALWAYS.

Damage/Excess Cleaning Fees

All of our property owners strive to keep their homes and surrounds clean and maintained. Your help with these matters will keep it nice for the next time you want to visit.  To this end you will be required to:

• Remove all garbage and refuse from inside and around the home, deposit in containers provided outside.
• Wash and put away all dishes.
• Remove all soiled linen(sheets/pillow cases, towels from kitchen/bath)and put in appropriate location.
• Clean the premise of any excess mess. Including hot tubs and grills
• Return all furniture to original location.
  
  

Failure to attend to any of the above items will result in extra cleaning fees, billed to the credit card used to make the reservation. There will be a cheat sheet in the house to help you remember.

All equipment in your property should be in working order. If some equipment is not working properly or you find damages, please report these problems to the owner immediately, at the number provided. Every effort will be made to rectify the problem. There cannot, however, be any refund due to equipment malfunctions. Please be patient if you encounter any inconvenience. We will be as responsive as possible and will certainly try to rectify those things which are under our control. Any items found to be damaged or missing and not reported, will be assumed to have occurred during your stay. Charges will be made accordingly.

Refund Policy
Appalachian Vacations and Adventures WILL NOT refund any monies in part or in full without the consent or agreement from the property or business owner. We can request and facilitate a refund only if the property was reasonably unsatisfactory and .  To start the process, a guest must first share the experience with AVA, convey how much of a refund that they are asking for, and AVA will pass the information on to the owner and make the said request.  If the owner agrees, then a credit will appear on the reserving credit card as soon as AVA receives the monies back from the owners.  If the owner does not agree, AVA will not provide the refund.  

Cancellation Policy
By accepting a reservation you are agreeing to our cancellation policy which includes, but is not limited to:  A non-negotiable 15% processing fee for any and all CANCELLATIONS and LODGING CHANGES, based on the total order, which goes into affect the date the reservation is made.
 
* Cancellations made two weeks or more prior to arrival will be refunded all payments paid,

   less the 15% processing fee.
* Cancellations made within 14 days of arrival date are non refundable. 
 
NO refunds will be issued for any reason including early departures, inclement weather, family emergencies, etc. Additionally, the number of nights reserved cannot be decreased without invoking the Cancellation Policy.
 

Reservations are completely transferable and may be given to another party in your place. *Some places of lodging have a slightly different policy than is above. Please read, and be aware of the additional conditions for your selected place of lodging.