Policies, Procedures, and Responsibilities

Payment Policy
To secure your reservation with us, there are two options:

For guests making reservations at least 14 days prior to arrival:

You can choose to either pay in full with your Visa, Master Card or Discover, or pay a deposit of 50% of the total, with the remainder due 14 days prior to arrival. The remainder may be paid in the form of a check-but it must be received at least 15 days prior to arrival. If AVA has not received your valid check by the 14 th day, the credit card on file will be charged.

 Reservations made within 14 days of arrival date are to be paid in full

at the time the reservation is made.

Please note: There is a non-negotiable 15% processing fee for any and all CANCELLATIONS and LODGING CHANGES, based on the total order, which goes into affect the date the reservation is made.
 
* Cancellations made two weeks or more prior to arrival will be refunded all payments paid,

   less the 15% processing fee. The processing fee may be applied to a future reservation.
* Cancellations made within 14 days of arrival date are non refundable. Decreasing the           number of people or nights within 14 days of arrival or arriving with less people than the        reservation was made for may not be due a refund.

*Cancellations made within 14 days prior to arrival may be refunded if we are able to re rent the property for the same period of time.
 

AVA does not hold properties for any length of time.
All reservations are paid in full by 14 days prior to arrival - ALWAYS.

Guest Occupancy

Properties are priced per person/per night. Additional guests or house parties are not allowed. Evidence of more people occupying the property could result in additional fees.

Security Deposits

Appalachian Vacations and Adventures does not require a separate security deposit. However the credit card holding the reservation automatically changes into a security deposit after you enter the premises.

Damage/Excess Cleaning Fees

All of our property owners strive to keep their homes and surrounds clean and maintained. Your help with these matters will keep it nice for the next time you want to visit.  To this end you will be asked to:

• Remove all garbage and refuse from inside and around the home, deposit in containers provided.
• Wash and put away all dishes.
• Clean the premise of any excess mess. Including floors, hot tubs and grills
• Remove food from refrigerator and wipe out.
• Wipe down counters.
• Return all furniture to original location.
• In properties with a washer and dryer,please wash one load and get it into the dryer.
  
  

Failure to attend to any of the above items could result in extra cleaning fees, billed to the credit card used to make the reservation.

All equipment in your property should be in working order. If some equipment is not working properly or you find damages, please report these problems to the owner immediately, at the number provided. Every effort will be made to rectify the problem. There cannot, however, be any refund due to equipment malfunctions. Please be patient if you encounter any inconvenience. We will be as responsive as possible and will certainly try to rectify those things which are under our control. Any items found to be damaged or missing and not reported, will be assumed to have occurred during your stay. Charges could be made accordingly.

Pet Policies

Several of our properties are not pet freindly-evidence of pets in any of these properties will automatically incur a $200 fee.

**The properties that do accept pets do so with good pet care in mind. They usually require a non-refundable pet fee to cover normal cleaning. Please respect the accommodations in their entirety- clean up inside and OUTSIDE. Do not let pets on furniture and do not leave them unattended. ANY DAMAGES or EXTRAORDINARY MESS CAUSED BY YOUR PET WILL BE CHARGED TO YOU. Unless they have a gold card.

Refund Policy

NO refunds can be issued for any reason including early departures, inclement weather, family emergencies, etc. Additionally, the number of nights reserved cannot be decreased without invoking the Cancellation Policy.

Appalachian Vacations and Adventures WILL NOT refund any monies in part or in full without the consent or agreement from the property or business owner.

Cancellation Policy
By accepting a reservation you are agreeing to our cancellation policy which includes, but is not limited to:  A non-negotiable 15% processing fee for any and all CANCELLATIONS and LODGING CHANGES, based on the total order, which goes into affect the date the reservation is made.
 
* Cancellations made two weeks or more prior to arrival will be refunded all payments paid,

   less the 15% processing fee.
* Cancellations made within 14 days of arrival date are non refundable. 
 

 

Reservations are completely transferable and may be given to another party in your place. *Some places of lodging have a slightly different policy than is above. Please read, and be aware of the additional conditions for your selected place of lodging.